{"id":6627,"date":"2016-07-05T02:47:34","date_gmt":"2016-07-05T00:47:34","guid":{"rendered":"\/faqs\/"},"modified":"2022-10-03T10:34:53","modified_gmt":"2022-10-03T08:34:53","slug":"faqs","status":"publish","type":"page","link":"https:\/\/fondazione.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6627\" class=\"elementor elementor-6627 elementor-660\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f8481d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4f8481d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a567e0\" data-id=\"2a567e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3c1531 elementor-widget elementor-widget-text-editor\" data-id=\"a3c1531\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We have grouped all the questions with answers that we received during the last few years. However, if you don\u2019t find the answer to your question, fill free to\u00a0<a href=\"https:\/\/fondazione-murano.squaladesign.com\/contact-us\/\">contact us<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47ffa4b elementor-widget elementor-widget-accordion\" data-id=\"47ffa4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7541\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7541\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you issue a certificate of authenticity?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7541\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7541\"><p>YES, each item is sold with its own Certificate of Guarantee and Originality.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7542\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7542\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you only sell your products online on your website?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7542\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7542\"><p><strong>NO.<\/strong>\u00a0Our products can be purchased from many stores in Venice and its surroundings and also from some foreign stores in USA and New Zealand. In addition, we are also present in some MarketPlace such as\u00a0<strong>Etsy<\/strong>\u00a0<a href=\"https:\/\/www.etsy.com\/it\/shop\/LaFondazioneMurano\" target=\"_blank\" rel=\"noopener noreferrer follow external\" data-wpel-link=\"external\">LaFondazioneMurano<\/a> Faire\u00a0<a href=\"https:\/\/www.faire.com\/brand\/b_d7y5gzbjy6\" target=\"_blank\" rel=\"noopener\">La Fondazione &#8211; Handmade Murano Glass<\/a> for wholesale and Google Shopping.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7543\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7543\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are these authentic and original Venetian products?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7543\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7543\"><p>Yes. The creations of <strong><span style=\"color: #004f91;\">La Fondazione <\/span><\/strong>are all made in\u00a0<strong>Murano glass<\/strong>, they are made piece by piece, working with blown or lampwork glass with traditional craftsmanship according to\u00a0<strong>ancient Venetian glassmaking techniques<\/strong>. Each object or jewel is a unique piece, we do not use industrial type molds or mass production.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7544\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7544\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I request gold applications?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7544\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7544\"><p><strong>YES, IT IS POSSIBLE.<\/strong><\/p>\n<p>During the glass processing phase, we can apply gold leaf using 24K gold sheets from Vicenza.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7545\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7545\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I order different colors and \/ or decorations?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7545\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7545\"><p><strong>YES<\/strong>, of course, each product in our catalog can be customized both in colors and decorations.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7546\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-7546\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it possible to make custom objects?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7546\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-7546\"><p><strong>YES, IT IS POSSIBLE!<\/strong>\u00a0We can make any type of jewel, vase, sculpture and chandelier in blown Murano glass or with lampwork. If you do not find what you are looking for on our site, you can send us a photo, a drawing, a sketch of what you have in mind. We can help you find the right solution for both dimensions, colors, and decorations.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7547\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-7547\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Delivery time<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7547\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-7547\"><p>All our products are made at the time of the order and therefore have different production and shipping times for the categories of products:<\/p>\n<ul>\n<li>jewelry 10 \u2013 15 days,<\/li>\n<li>sculptures in 15 days,<\/li>\n<li>for products in stock 3 days.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7548\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-7548\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">There may be damage during transport?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7548\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-7548\"><p>All our blown glass items are packed very carefully. For years we ship to Italy and in the world and we have varied forms of packaging to reduce the risk of product damage. Each piece is wrapped with \u201ccarta renna\u201d so then the pieces wrapped are wrapped in bubble wrap and finally places, spaced from each other to avoid touching inside the cardboard that is filled with pieces of styrofoam. Jewelry, each piece has a protective box and is sent in small boxes or envelopes with air bubbles where are placed in the jewel box. Upon the arrival of the shipment is a good idea to view the status of the packaging to accept the subject shipment. Please note that you can request a quote for shipping insurance and content. In case there are broken products we guarantee the makeover of the part and shipping at our cost. Reported to the courier any problem, take a photo of the broken piece and send an email to\u00a0<a href=\"mailto:info@fondazione.com\" target=\"_blank\" rel=\"noopener noreferrer\">info@fondazione.com<\/a>\u00a0asking for a replacement or call\u00a0<em>39 3297393650.<\/em>\u00a0<strong>Verification procedure<\/strong><\/p>\n<ul>\n<li><span id=\"noHighlight_0.623471118660865\">Before opening the box, check that the package is intact.\u00a0<\/span>If the box is dented, take a picture and immediately mark the courier by accepting the parcel with reserve.<\/li>\n<li>Never flip the box that could contain (for example in the case of chandeliers) pieces packed on the bottom.<\/li>\n<li>Extract and bust the pieces one by one with care them on a soft material, count all the pieces-carefully discard the individual pieces<\/li>\n<\/ul>\n<p>In most cases, breakage occurs during the phases of the unpacking of glass objects.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do you issue a certificate of authenticity?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>YES, each item is sold with its own Certificate of Guarantee and Originality.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Do you only sell your products online on your website?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>NO.<\\\/strong>\\u00a0Our products can be purchased from many stores in Venice and its surroundings and also from some foreign stores in USA and New Zealand. In addition, we are also present in some MarketPlace such as\\u00a0<strong>Etsy<\\\/strong>\\u00a0<a href=\\\"https:\\\/\\\/www.etsy.com\\\/it\\\/shop\\\/LaFondazioneMurano\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer follow external\\\" data-wpel-link=\\\"external\\\">LaFondazioneMurano<\\\/a> Faire\\u00a0<a href=\\\"https:\\\/\\\/www.faire.com\\\/brand\\\/b_d7y5gzbjy6\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">La Fondazione &#8211; Handmade Murano Glass<\\\/a> for wholesale and Google Shopping.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Are these authentic and original Venetian products?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. The creations of <strong><span style=\\\"color: #004f91;\\\">La Fondazione <\\\/span><\\\/strong>are all made in\\u00a0<strong>Murano glass<\\\/strong>, they are made piece by piece, working with blown or lampwork glass with traditional craftsmanship according to\\u00a0<strong>ancient Venetian glassmaking techniques<\\\/strong>. Each object or jewel is a unique piece, we do not use industrial type molds or mass production.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I request gold applications?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>YES, IT IS POSSIBLE.<\\\/strong><\\\/p>\\n<p>During the glass processing phase, we can apply gold leaf using 24K gold sheets from Vicenza.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I order different colors and \\\/ or decorations?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>YES<\\\/strong>, of course, each product in our catalog can be customized both in colors and decorations.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Is it possible to make custom objects?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>YES, IT IS POSSIBLE!<\\\/strong>\\u00a0We can make any type of jewel, vase, sculpture and chandelier in blown Murano glass or with lampwork. If you do not find what you are looking for on our site, you can send us a photo, a drawing, a sketch of what you have in mind. We can help you find the right solution for both dimensions, colors, and decorations.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Delivery time\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All our products are made at the time of the order and therefore have different production and shipping times for the categories of products:<\\\/p>\\n<ul>\\n<li>jewelry 10 \\u2013 15 days,<\\\/li>\\n<li>sculptures in 15 days,<\\\/li>\\n<li>for products in stock 3 days.<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"There may be damage during transport?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All our blown glass items are packed very carefully. For years we ship to Italy and in the world and we have varied forms of packaging to reduce the risk of product damage. Each piece is wrapped with \\u201ccarta renna\\u201d so then the pieces wrapped are wrapped in bubble wrap and finally places, spaced from each other to avoid touching inside the cardboard that is filled with pieces of styrofoam. Jewelry, each piece has a protective box and is sent in small boxes or envelopes with air bubbles where are placed in the jewel box. Upon the arrival of the shipment is a good idea to view the status of the packaging to accept the subject shipment. Please note that you can request a quote for shipping insurance and content. In case there are broken products we guarantee the makeover of the part and shipping at our cost. Reported to the courier any problem, take a photo of the broken piece and send an email to\\u00a0<a href=\\\"mailto:info@fondazione.com\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">info@fondazione.com<\\\/a>\\u00a0asking for a replacement or call\\u00a0<em>39 3297393650.<\\\/em>\\u00a0<strong>Verification procedure<\\\/strong><\\\/p>\\n<ul>\\n<li><span id=\\\"noHighlight_0.623471118660865\\\">Before opening the box, check that the package is intact.\\u00a0<\\\/span>If the box is dented, take a picture and immediately mark the courier by accepting the parcel with reserve.<\\\/li>\\n<li>Never flip the box that could contain (for example in the case of chandeliers) pieces packed on the bottom.<\\\/li>\\n<li>Extract and bust the pieces one by one with care them on a soft material, count all the pieces-carefully discard the individual pieces<\\\/li>\\n<\\\/ul>\\n<p>In most cases, breakage occurs during the phases of the unpacking of glass objects.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We have grouped all the questions with answers that we received during the last few years. However, if you don\u2019t find the answer to your question, fill free to\u00a0contact us. Do you issue a certificate of authenticity? YES, each item is sold with its own Certificate of Guarantee and Originality. Do you only sell your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7228,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6627","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs of La Fondazione, Handmade Murano Glass Venice<\/title>\n<meta name=\"description\" content=\"For every question the FAQ can be a good answer. 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